Ledger.com/Start®| Getting Started — Ledger Support™

If you’ve purchased a Ledger hardware wallet, the only safe place to begin setup is Ledger.com/start. This official onboarding page ensures that you download authentic software, verify your device, and properly secure your recovery phrase.

Ledger hardware wallets are developed by Ledger and are designed to protect digital assets by storing private keys offline. Popular models include the Ledger Nano S Plus and the Ledger Nano X. Both devices work with Ledger Live, the official application used to manage cryptocurrencies.

This in-depth guide explains everything from unboxing to advanced security practices.


📦 What Is Ledger.com/Start?

Ledger.com/start is the official setup portal that:

  • Directs you to download Ledger Live
  • Verifies device authenticity
  • Guides wallet initialization
  • Explains recovery phrase security
  • Walks through PIN configuration
  • Provides firmware installation instructions

It is specifically designed to protect users from phishing sites and malicious wallet clones.


🛡️ Why Hardware Wallets Matter

Unlike software wallets or exchanges:

  • Private keys remain inside the device.
  • Transactions must be physically confirmed.
  • Malware cannot extract your keys.
  • You control your funds directly (self-custody).

Ledger devices use a Secure Element chip — the same type of chip used in passports and credit cards — to protect sensitive cryptographic data.


🚀 Step-by-Step Setup Process

Step 1️⃣ Visit the Official Website

Manually type:

https://ledger.com/start

Avoid clicking ads or links from emails or social media.

Always verify:

  • The URL spelling
  • HTTPS secure connection
  • Official Ledger branding

Step 2️⃣ Download Ledger Live

Ledger Live is available for:

  • Windows
  • macOS
  • Linux
  • iOS
  • Android

Install the application before connecting your device.

For maximum security, desktop setup is recommended for first-time initialization.


Step 3️⃣ Connect Your Ledger Device

Plug your device into your computer using the included USB cable.

Nano X users can also connect via Bluetooth (after initial setup).

Follow on-screen instructions in Ledger Live.


Step 4️⃣ Initialize as a New Device

On the device screen:

  • Choose Set up as new device
  • Create a PIN (4–8 digits)
  • Confirm the PIN

PIN Security Tips:

  • Avoid simple combinations (1234, 0000)
  • Do not reuse bank PINs
  • Memorize it — never store digitally

After 3 incorrect attempts, the device resets for security.


Step 5️⃣ Write Down Your 24-Word Recovery Phrase

Your device will generate a unique 24-word recovery phrase.

This phrase:

  • Is your master backup
  • Restores wallet if device is lost or damaged
  • Grants full control over your crypto

🚨 Critical Rules:

  • Write it on paper only
  • Never take a photo
  • Never type it into a computer
  • Never share it with anyone
  • Never store it in cloud storage

If someone gets your 24 words, they control your funds.


Step 6️⃣ Verify Recovery Phrase

Ledger will ask you to confirm specific words in order.

This ensures:

  • You wrote them correctly
  • You understand their importance

Take your time — mistakes can cost access to funds.


🔐 Understanding Ledger Login

Ledger does NOT use usernames or passwords.

To access your wallet:

  1. Open Ledger Live
  2. Connect device
  3. Enter PIN
  4. Confirm actions on device screen

Every transaction requires physical approval.


💰 Adding and Managing Crypto Accounts

After setup:

  1. Open Ledger Live
  2. Install apps (Bitcoin, Ethereum, etc.)
  3. Add accounts
  4. Start sending/receiving crypto

Supported assets include:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • ERC-20 tokens
  • Litecoin (LTC)
  • XRP
  • Cardano (ADA)
  • Solana (SOL)
  • Hundreds more

Note: Storage capacity depends on device model.


🔄 Firmware Updates

Ledger Live notifies you when firmware updates are available.

Firmware updates:

  • Improve security
  • Add new coin support
  • Enhance stability

Always confirm firmware installation directly on your Ledger device.

Never install firmware from unofficial sources.


🧠 Advanced Security Features

🔒 Passphrase Protection

Adds a hidden wallet layer.

Even if someone has your 24-word phrase, they cannot access funds without the passphrase.

Warning: If forgotten, funds are permanently inaccessible.


🛡️ Secure Element Chip

Ledger devices contain a CC EAL5+ certified chip.

This protects against:

  • Physical tampering
  • Fault injection attacks
  • Side-channel attacks

📱 Bluetooth Security (Nano X)

Bluetooth only transmits public data.

Private keys remain inside the secure element.

You must still confirm all transactions physically.


🔁 Restoring a Wallet

If your device is lost or reset:

  1. Get a new Ledger device.
  2. Choose Restore from recovery phrase.
  3. Enter 24 words using device buttons.
  4. Set new PIN.

Your crypto reappears because funds live on the blockchain — not inside the device.


⚠️ Common Setup Issues & Fixes

Device Not Recognized

  • Try a different USB cable
  • Avoid USB hubs
  • Update Ledger Live
  • Restart computer

Wrong PIN

  • 3 incorrect attempts reset device
  • Restore using 24-word phrase

Bluetooth Not Connecting

  • Reset Bluetooth settings
  • Update Ledger Live
  • Restart phone

🆚 Ledger vs Exchange Storage

Exchange StorageLedger Hardware Wallet
CustodialSelf-custody
Exchange holds keysYou hold keys
Hack riskOffline protection
Account freeze possibleFull control

“Not your keys, not your coins.”


🧱 Long-Term Storage Tips

For serious investors:

  • Use a fireproof safe
  • Consider metal seed backup plates
  • Store backup in separate physical location
  • Never store seed near device
  • Consider passphrase for high-value wallets

🔍 How to Avoid Ledger Scams

Scammers may:

  • Send fake “firmware update” emails
  • Create clone websites
  • Pretend to be support agents

Ledger will NEVER:

  • Ask for your 24-word phrase
  • Request remote access
  • Call you for wallet verification

If someone asks for your recovery phrase, it is a scam.


📊 Ledger Live Features Overview

Ledger Live allows you to:

  • Track portfolio performance
  • Swap crypto
  • Stake certain coins
  • Buy crypto through integrated partners
  • View transaction history
  • Export account data

All sensitive actions require device confirmation.


🏁 Final Thoughts

Ledger.com/start is the only official and safe gateway to initializing your Ledger hardware wallet. By following the setup process carefully — especially securing your 24-word recovery phrase — you establish full self-custody over your digital assets.

Hardware wallets like Ledger provide one of the highest levels of protection in crypto storage because: